Refund policy

Returns: We accept returns within 7 days of delivery for unopened, unused products in original packaging. Due to hygiene reasons, opened cosmetic products cannot be returned.
Refunds: Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 7 business days.
Damaged/Wrong Items: Contact us within 7 days of delivery with an unboxing video showing the damage. We'll arrange a reverse pickup for the product at no extra cost to you, and process a replacement or refund once received.
Replacement: If you choose a replacement instead of a refund, we'll ship the new item once your return request is approved. Reverse pickup of the damaged item and dispatch of the replacement are processed together to minimize delays.
Non-Returnable Items: Sale items, gift cards, and opened/used cosmetics.
Contact: For return requests, email care@mylamstone.com with your order number.